Privacy Policy

We collect personal information that you voluntarily provide when booking a session, subscribing to our emails, or contacting us. This may include:

• Contact information: name, email address, phone number

• Booking details: session dates, number of guests, payment information

• Payment details: billing address, partial credit card data (processed securely through third-party payment providers)

• Communication preferences: newsletter signups, feedback, or inquiries

We use your personal information to:

• Process and confirm bookings

• Communicate with you about your reservation or updates

• Respond to questions or feedback

• Send information about your booking/sessions

• Send optional newsletters or promotional offers

• Improve our website, services, and guest experience

• Comply with legal and safety obligations

All online payments are processed through a secure, encrypted third-party provider (Stripe). Shelter Floating Sauna does not store your full credit card details.

We may share limited personal information with trusted service providers who assist us in operating our business — such as:

• Booking platforms or payment processors

• Email newsletter systems

• Cloud storage or analytics providers

These partners are only given the information necessary to perform their services and are required to keep it confidential. We may also disclose your information if required by law or to protect our legal rights, safety, or property.

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings, but this may affect the functionality of certain website features.

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “last updated” date. Continued use of our services after changes means you accept the updated policy.

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent for marketing communications at any time

• Request deletion of your information, subject to legal obligations

To make a request, contact us using the details below.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@sheltersauna.com